At yogin.com.au, we are committed to ensuring a fair and transparent experience for our vendors. Our Refund and Returns Policy aims to set clear expectations and guidelines for refund eligibility, the refund process, and non-refundable scenarios.
Refund Eligibility
- Cooling-Off Period: You are eligible for a full refund if you change your mind within 14 days of purchasing a subscription, no questions asked.
- Technical Issues: If significant technical issues or bugs substantially impair the functionality of your subscription, you may request a refund.
- Subscription Downgrades: If you wish to downgrade your subscription plan, you can request a prorated refund for the remaining period of your current plan.
Refund Process
- To initiate a refund request, please contact our support team at support@yogin.com.au or raise a refund request. Include your order details and the reason for your request.
- Refunds will be processed within 5-7 business days after the request is approved.
- Refunds will be credited back to the original payment method used for the purchase.
Non-Refundable Scenarios
- Refunds will not be granted for subscriptions that have been active for more than 14 days, except in cases of technical issues.
- Partial refunds are not available for the unused portion of a subscription period.
- Refunds are not applicable for any additional services or add-ons purchased separately.
Please note that this Refund and Returns Policy is subject to change without prior notice. For any further queries or assistance, please contact our support team.
For Monthly Subscriptions:
No cooling-off period or refunds are offered for monthly subscription plans.